Phone sales: 972-690-5626 in Dallas, TX or 1-800-275-1863 Toll Free, which is posted on each of our website pages.
Legal Disclaimer
The only time Leland's Gold & Diamonds will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.
If you have questions about this privacy statement, please contact the Leland's Gold & Diamonds staff at exgold@connect.net
* Leland's Gold & Diamonds will cover this liability if the unauthorized use resulted through no fault of yours from purchases made on Leland's Gold & Diamonds's secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
PRODUCT AVAILABILITY & PRICING
All diamonds on the Lelandsjewelry website are currently in stock. Most settings will have to be made and usually take around 7 days to create.
Also, infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. If you are in question about a product's price, please don't hesitate to contact our sales deparment for clarification. We apologize for any inconvenience that this may cause.
SPECIAL ORDERS
We want you to have that perfect piece of jewelry. If by chance you don't find what you're looking for on our site, you can always send us a picture or link from another website, and we'll give you a quote in a timely manner. We do this quite often and can usually beat the retail prices currently out there.
So find that perfect ring, necklace, earring set, bracelet, or other piece of jewelry, and send it our way for a quote. We have thousands of molds to choose from, so we'll be able to make the ring of your choice.
FANCY COLORED DIAMONDS
At this time, we do not have fancy-colored diamonds in stock. If you would like a fancy-colored stone, please contact our sales department and we'll do our best to get you what you are looking for.
FINANCING
At this time, we do not offer financing but are hoping to incorporate it in our business in the future.
RING SIZE
If your ring does not fit, we will resize it free of charge within 45 days of its original shipment. Resizing will take approximately 10-14 business days.
CUSTOM JEWELRY
See our "Special Orders" Section above.
PAYMENT METHODS
Leland's Gold & Diamonds can accept most major credit cards including Visa, Mastercard, Discover, American Express, Diner's Club.
GIFT CERTIFICATE POLICIES
For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate.
Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Leland's Gold & Diamonds is not responsible for lost or stolen gift certificates.
Lelandsjewelry gift certificates are redeemable only at www.Lelandsjewelry.com. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail (does not apply where prohibited by law).
SHIPMENTS ARE INSURED
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. We do not ship via FedEx since they're unable to insure high-dollar items such as diamonds.
SHIPPING TO ALTERNATE ADDRESS
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
INTERNATIONAL SHIPMENTS
We only ship to U.S. addresses at this time.
SATURDAY DELIVERY
If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. Just call our sales department before you submit your order, and we will arrange a Saturday delivery for you for an additional charge. Depending on how recently you submitted your order, we may be able to arrange a Saturday delivery after you submit your order as well. UPS Saturday service, available in the vast majority of US cities, is subject to availability. Again, contact our sales department for more information.
DIAMOND CERTIFICATES
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories — making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
LASER INSCRIPTIONS
Many of our diamonds are laser inscribed. If you find a diamond you'd like to purchase but it does not have a laser inscription, we recommend that you purchase the diamond and send it to a diamond grading lab where they can inscribe the diamond for you.
SALES TAX
Currently, sales tax is only charged on orders shipped to addresses in Texas. If you live in Texas and would like to avoid sales tax, have your purchase shipped out-of-state, possibly to a friend or relative. We are not responsible for jewelry once it has been delivered to secondary parties.
SALES & PRICE REDUCTION
At Leland's Gold & Diamonds, we always offer the best value on the internet by providing the lowest price anywhere. All of our prices are final. You are unlikely to find "like quality" for a lesser price on the internet. We are a TRUE WHOLESALE company.
EASY RETURNS
To help ensure you make the right choice, we offer a very flexible return policy. If, for any reason, you are not satisfied with your order and it is still in new condition, you can return it for an exchange or refund. Read the details of our 30-day return policy at the top of this "Company Policies" page.
INFORMATION ON OUR WEBSITE
At Leland's Gold & Diamonds, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Leland's Gold & Diamonds states that carat total weight in all purchases may vary 0.05 carats from stated weight.
On the Leland's Gold & Diamonds Web site, we display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.
Also, for each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.
OUR POSITION ON CONFLICT DIAMONDS
Leland's Gold & Diamonds is committed to offering high-quality diamonds, sourced from the world's best suppliers. As responsible citizens and jewelry merchants, we share the public's concern regarding conflict diamonds. At Leland's Gold & Diamonds, we only purchase our diamonds through respected, well-established, legal channels.
In April 2003, President Bush passed a bill adopting the Kimberly Process that requires all U.S. diamond businesses to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the U.S. Customs Service is actively enforcing the Kimberly Process requirements as diamonds enter American ports.
Leland's Gold & Diamonds supports the Kimberly Process. Each diamond cutter we work with obtains diamonds exclusively from legitimate sources, and they comply completely with the Kimberly Process requirements. At Leland's Gold & Diamonds, we will continue to support and promote any process that works to uphold legitimacy in the diamond trade.
